This study did not take into account differences between the short- and long-haul flights,
as well as domestic and international services. Tsantoulis (2008) suggested that seat quality, inflight
entertainment and in-flight meals will be more important on long-haul flights, while
speedy check-in and reliable baggage services may be considered more important dimensions of
quality for short-haul flights. Further research needs to be conducted to identify satisfaction with
airline quality for different groups of passengers. Furthermore, new service quality dimensions
and attributes need to be included to expand this research. Also who do they blame for service
failure, i.e. late flights etc.