Dear Suttawi Suebwongtrakull,
Thank you so much for your HeroMart purchases! We do show you last purchased $256.12 worth of items on 1/4/16 via order #11387. Your package is attempting to be delivered as of 1/16/16 as per your USPS tracking number CJ497087502US. Have you not been contacted by your country's customs office or local post office so your package can be delivered?
Then we show you placed another order yesterday 1/31/16 for $330.55 worth of items via order #11741. We are sorry, this order cannot be processed and shipped until we know that your previous order has been delivered, so we can confirm you did give us the correct address so this new order will not have any issues.
Can you please tell us what is going on with your first order and why it has not been delivered?
Thank you so much!