If the issue is occurring only when using the VidyoRoom system, we would like to do some additional troubleshooting to determine what may be occurring when using this device.
Please provide us date and time slots as to when you will be available so that we may contact you to troubleshoot this issue. Please allow us at least one business day to ensure we have an engineer available to get on a call with you at the times you specify. Also, please provide us the best phone number to contact you at the time of the call.