We have engaged an independent survey specialist, Insync Surveys, to manage the survey process. They will help us identify action points from the feedback that you provide. The survey has been designed to take approximately 10 minutes to complete online. We seek frankness in your responses and will accept any criticisms and/or suggestions for improvement.
You will soon receive an email invitation from Insync Surveys that will include a password and personalised link to the survey. The survey responses will not be seen individually by any Loscam staff. Where any individual follow-up may be required it will be handled independently to ensure your privacy. Once we have had the opportunity to examine the overall findings from the survey, we will provide feedback on what you, our customers, have told us.
I appreciate that the survey can seem long (but won’t take long to complete), however your feedback is taken seriously and will help us to be better.