Roles & Responsibilities:
• Manage the technical and operational activities of the department to include: staffing levels, budgets, goals.
• Develop procedure and document to improve the operating quality and efficiency of the department
• Supervise staffs in accordance with procedures. Assist staff to resolve complex problems.
• Coordinate with the other team to fix the problem
• Responsible to meet department productivity and quality goals. Communicate with Supervisors, Managers, and Assistant Director on Department operations