The origin of productivity management is deeply rooted in the context of mass production therefore issues of productivity are mainly analyzed in this sphere. This may be the main reason for the prolonged neglect of the productivity issues in the sphere of service. Service organizations are recognized as the largest and fastest-growing segment of the economy in the world (Sahay, 2005). Johnston and Jones (2004) states, that despite the importance of productivity management in service organizations it is surprising that there is relatively little empirical research on this topic.