You've recently opened a dispute which means you're asking the seller to help resolve problems you've had with your transaction.
How the dispute process works
The seller can read your messages through the Resolution Centre. PayPal will notify you by email if you have a new message. If you are unable to reach an agreement, you can escalate the dispute to a Claim and PayPal will assist further.
What should I do
1. Read through our Guide which gives you an overview of how the resolution process works and tips to avoid
future disputes.
2. Reply promptly to messages from the seller. Although the situation may be frustrating, try to keep things amicable
to reach a solution.
3. If you are unable to reach an agreement, you can escalate the dispute to a Claim within 20 calendar days through