Dear Miss Tayoma Ruth,
We would like to thank you for your valuable feedback. We would like to apologize for any inconveniences occurred during your stay. We appreciate your comments and we would like to inform you that you came to checked in for 1 room and informed us that your first booking was not complete and didn't receive any confirmation from Booking.com so you tried to booking one more times and
as we discussed,we informed you to contact Booking.com at arrival date and we were waiting for reply from Booking.com madam.