--6.2. Measure
-----6.2.1. Unmet expectations
------Lait and Wallace's (2002) 4-item scale of organizational unmet expectations for human service workers was used.
-----The four statements were: (1) “All in all, I am disappointed in this job,” (2) “My experiences in this job have been better than I originally expected,” (3) “Generally, this job is not what I thought it would be,” mand, (4) “This job has lived up to the expectations I had when I first started.”
-----These items were rated on a 7-point Likert-type scale ranging from “strongly disagree” (1) to “strongly agree” (7). The Cronbach's alpha for unmet expectations scale for this sample was 0.84.