There is also evidence to suggest that the KPIs identified as most important reflect an orientation towards a person-centred approach to care, which in healthcare systems is broadly interpreted as treating people a individuals (Dewing2004,McCormack 2004, Nolanet al.2004, McCormack &McCance 2006). Existing evidence would suggest that to
work effectively in this way requires the formation of therapeutic relationships between professionals, patients
and others significant to them in their lives.