Dear All,
In order to achieve DSAT audit in this month, please kindly prepare below list for your upcoming audit.
SALES & AFTERSALES
1 Organisation Chart
2 Job Descriptions for Dealer Principal or General Manager / Sales Manager / Service Manager / Parts Manager / Systems Administrator (if applicable) / Receptionist
3 Training Records for all staff
4 Business Plan
5 Insurance Policy or Current Valid Insurance Certificate & Schedule covering site
6 Recent Advertising Copies
7 Letterhead / Business Cards / With Compliments Slips / Invoices
SALES
1 Last two months Pre-delivery Inspection Records for Jaguar & Land Rover
2 Last two months Jaguar & Land Rover New Vehicle Sales Files
Note: We will be randomly selecting and auditing 5 PDI Records for Jaguar; 5 PDI Records for Land Rover; 5 Jaguar New Vehicle Sales Files; and 5 Land Rover New Vehicle Sales Files.
If the dealership has not sold sufficient vehicles of either brand during the last two months, then please expand the sample to three/four or five months.
AFTERSALES
1 Last two months repair orders for both Jaguar & Land Rover (Retail & Warranty)
Note: We will be randomly selecting and auditing 5 Retail Repair Orders for Jaguar; 5 Retail Repair Orders for Land Rover; 5 Warranty Repair Orders for Jaguar; and, 5 Warranty Repair Orders for Land Rover.
Also attached is a randomly generated list of hand tools, general equipment and special tools which we will be auditing.
Would you need more information, please do not hesitate to let me know.