5. CONCLUSION
The research is investigated dimensions of workplace environment in terms of physical as well as behavioral
components. The analysis is implemented to a private foreign bank in Turkey which has 300 employees. In the
study both primary and secondary data is used. Secondary data represents the factors that are frequently used in
literature. These factors that are accepted to influence the performance were explained in the previous section in
details. The primary data is the inferences drawn from the results of the survey which is conducted among 50
employees. The survey is employed to the call center personel of the bank who mostly are affected from the
workplace conditions than the other employees due to their job requirements. The first part of the survey
includes demographic questions. The outputs show that the gender of this sample size is approximately in the
middle of female and male. %72 of the attendees are between 20 to 29 years old. %84 of the employees have at
least undergraduate degree and more than %80 of the employees have more than 1 year seniority within the
bank. Second part of the survey gives us some clues regarding the effects of environmental factors on
employee’s productivity from the employees’ perceptions. Questions regarding relation with the supervisors, fair
treatment and communication within the bank are asked to the attendees in order to be ensure that behavioral
environmental component are significant for them. Almost all the attendees give strongly agree replies that
relation with the supervisors, fair treatment and communications is important.
Added to behavioral, also attendees evaluated the importance of physical factors. Surprisingly only 58% of
employees give strongly agree replies to the question. It is the first clue that behavioral factor is more important
than physical factors for the employees. In the third part, components are evaluated one by one in order to rank
within each other. For the behavioral part emotional factors and relations are gotten the first two highest ranks.
Comfort level of the offices is more important factor than the office lay out for the employees as physical
environmental factors. In this part of the survey, satisfaction of the employees’ towards the physical and
behavioral environmental factors is evaluated. Employees are not satisfied with the physical factors which the
bank provided for them. But on the other hand, employees’ satisfaction towards the behavioral environmental
factors is remarkably high. At the last question, overall satisfaction towards the workplace environment is asked
to the employees, They give favorable results, almost all of them declared that they are satisfied with the
workplace environment.
Finally, survey results show that while the employees are unhappy with the physical conditions of the workplace,
they have remarkable satisfaction with the workplace by having strong behavioral workplace conditions.
According to the survey results it is proven that workplace environment affects employee performance but
behavioral workplace environment has greater effect on employees’ performance.
5. CONCLUSIONThe research is investigated dimensions of workplace environment in terms of physical as well as behavioralcomponents. The analysis is implemented to a private foreign bank in Turkey which has 300 employees. In thestudy both primary and secondary data is used. Secondary data represents the factors that are frequently used inliterature. These factors that are accepted to influence the performance were explained in the previous section indetails. The primary data is the inferences drawn from the results of the survey which is conducted among 50employees. The survey is employed to the call center personel of the bank who mostly are affected from theworkplace conditions than the other employees due to their job requirements. The first part of the surveyincludes demographic questions. The outputs show that the gender of this sample size is approximately in themiddle of female and male. %72 of the attendees are between 20 to 29 years old. %84 of the employees have atleast undergraduate degree and more than %80 of the employees have more than 1 year seniority within thebank. Second part of the survey gives us some clues regarding the effects of environmental factors onemployee’s productivity from the employees’ perceptions. Questions regarding relation with the supervisors, fairtreatment and communication within the bank are asked to the attendees in order to be ensure that behavioralenvironmental component are significant for them. Almost all the attendees give strongly agree replies that
relation with the supervisors, fair treatment and communications is important.
Added to behavioral, also attendees evaluated the importance of physical factors. Surprisingly only 58% of
employees give strongly agree replies to the question. It is the first clue that behavioral factor is more important
than physical factors for the employees. In the third part, components are evaluated one by one in order to rank
within each other. For the behavioral part emotional factors and relations are gotten the first two highest ranks.
Comfort level of the offices is more important factor than the office lay out for the employees as physical
environmental factors. In this part of the survey, satisfaction of the employees’ towards the physical and
behavioral environmental factors is evaluated. Employees are not satisfied with the physical factors which the
bank provided for them. But on the other hand, employees’ satisfaction towards the behavioral environmental
factors is remarkably high. At the last question, overall satisfaction towards the workplace environment is asked
to the employees, They give favorable results, almost all of them declared that they are satisfied with the
workplace environment.
Finally, survey results show that while the employees are unhappy with the physical conditions of the workplace,
they have remarkable satisfaction with the workplace by having strong behavioral workplace conditions.
According to the survey results it is proven that workplace environment affects employee performance but
behavioral workplace environment has greater effect on employees’ performance.
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