Thank the person for bringing the matter to you attention. We always try to make all our customers feel welcome and to provide a quality service at all times.We appreciate that you understand that mistakes sometimes happen despite the numerous checks and measures. We are very sorry that this happened to you but rest assured it won’t happen again.
We have a meeting with the people involved. Which we don't want it to happen.
We have to admit to a mistake this time.
We give special promotion for you it is Honeymoon program for you agian.
Once again, We apologise for any inconvenience and hope you will happy
more this trip.