3.2.1.2. Technical consultations. For the technical consultations,
the first two main activities only consist of a standard
activity, i.e. making an appointment at the window
(1.18min) and receiving the patient (6.45 min). The third
main activity is a standard technical consultation which is divided in a range of sub-activities: making use of the
machines (67.35 min), preparing the materials (2.83 min),
placing the patient in the operating room (3.30 min) and
making use of the operating room (28.83 min). Using medical
machinery, high time consumptions are noticed due
to the amount of time needed to prepare the machine
and sterilize it immediately after usage. Additionally, two
activities are defined, namely consultations with surgery
(1.98min) and consultations with anaesthesia consuming
6.42 extra minutes of the consultation time, 3.30 min of
the post anaesthesia care unit and 6.42 min of the extra
use of the cabinets. The fourth main activity deals with the
activities after the consultation containing the logging out
of the patient (0.38 min) and the cleaning of the cabinets
(3.55 min). If the patient needs some additional information,
this information is given by phone (1.85 min) or at
the window (1.18 min). Some physicians might also ask
for a detailed report about the technical procedure which
was followed (8.08 min). The process flowfinishes with the
files classification (4.65 min) and might be lengthened with
12.17 extraminutes when the laboratory results need to be
classified.