The guest: Hello. Sandy speaking.
Front desk: Hello. Excuse me, ma’am. This is the Winton hotel. You have reservation our suit room for 2 nights from the fourteenth Saturday to the fifteenth Sunday of February.
The guest: Oh! I’m really sorry, my husband is sick and I forgot to cancel it.
Front desk: No problem, ma’am. Let me hit the delete button and your reservation will be cancel.
The guest: Thank a lot. I’ll make another reservation as soon as I can
Front desk: It’s been my pleasure to help you. Please remember us in the future. See you, Bye.
The guest: Bye.