CSR focuses on ensuring that important sustainability issues – in this case
chemical hazards – are understood strategically as well as technically and
responded to appropriately by the business. This means being ‘inclusive’;
ensuring that the right stakeholders are involved in developing this understanding;
that decisions about how to respond (‘responsiveness’) are built on this
stakeholder-based understanding; and that there is transparency around how
and what decisions are made and how the business has performed.