In comparison to the E-government in the European Union countries, Indonesia is still far behind. The European
Union is one of the communities that have implemented e-government successfully along with Canada, Singapore,
and United States of America which have surpassed the European Union in E-government. European Union itself
has possessed a modern official website in which each citizen can access the latest information and policy as well
as legal foundation of the government policy. At certain times, citizens even can interact directly with the decision
makers via chatting channels (www.europa.eu.int). Through the highly capable web portal, citizens can even apply
for jobs and on-the-job-apprentice at the institution. Many other services are provided by EU websites. In order to
promote the advancement of e-government in EU member countries, e-Europe awards (www.e-europeawards.org) are
operated in order to facilitate sharing experiences and mutual learning among them. Besides, citizens can access
their own country’s websites as well as other EU member countries’ websites. An exemplary practice can be found in
the Dutch E-government: custom duties administration is done online so that bribery cases can be controlled and
reduced. In the U.K., citizens can apply and renew their passports online. In France, health insurance companies
reimburse the customers’ medical cost on-line. The regional government of Bonn in Germany provides an online
registration service for kindergarten
In comparison to the E-government in the European Union countries, Indonesia is still far behind. The EuropeanUnion is one of the communities that have implemented e-government successfully along with Canada, Singapore,and United States of America which have surpassed the European Union in E-government. European Union itselfhas possessed a modern official website in which each citizen can access the latest information and policy as wellas legal foundation of the government policy. At certain times, citizens even can interact directly with the decisionmakers via chatting channels (www.europa.eu.int). Through the highly capable web portal, citizens can even applyfor jobs and on-the-job-apprentice at the institution. Many other services are provided by EU websites. In order topromote the advancement of e-government in EU member countries, e-Europe awards (www.e-europeawards.org) areoperated in order to facilitate sharing experiences and mutual learning among them. Besides, citizens can accesstheir own country’s websites as well as other EU member countries’ websites. An exemplary practice can be found inthe Dutch E-government: custom duties administration is done online so that bribery cases can be controlled andreduced. In the U.K., citizens can apply and renew their passports online. In France, health insurance companiesreimburse the customers’ medical cost on-line. The regional government of Bonn in Germany provides an onlineregistration service for kindergarten
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