We found that the process participants began reading
BPMN-based process maps with relative ease. Participants
liked the clear illustration of roles, duties, and
their interactions through the composition of lanes,
activities, and arrows. The easy adoption was a surprise
to the team, as both the as-is and the to-be map
contain more than 30 tasks that are performed by 6
different roles, i.e. the process maps have a significant
complexity.
Through the process map, the employees learned
how the proposed changes to their roles would impact
the overall process throughput. The participants volunteered
valuable feedback, rather than waiting for the
modelers to seek their opinion. This, in return, improved
the feasibility of implementation. As the result
of learning to read BPMN diagrams, SCF employees
not only discovered the value behind the reengineering
project, but also mentioned the need to document other
processes from time to time, indicating a reasonable
comfort level with the notation