Mapping the system as it is and then mapping where people want the organization to be in the future may be in a way to make these visions more concrete. Heap’s explained approach uses a verbal, columnar approach in which 1.the system is described, 2. The factors that influence or are influenced by the system are listed, 3.the nature of the relationship indicated. For example, 1.a manager 2.interect with subordinates 3.in a friendly and supportive way 4.that makes people feel happy.