Authorised repairer should identify any customer concern. Primary diagnosis might include:
• Vehicle inspection, with the customer where appropriate.
• Define if the area of concern is a result of a manufacturing defect.
• Clear, in focus, photographs should be taken and a vehicle silhouette completed.
• Contacting the customer for further information where required.
• Making reference to technical information (TOPIx) to define the concern and most cost effective
repair