Chisenga (2004) carried out a survey of the use of ICTs in ten African Public Library Services. The
survey found that, although most libraries had internet connectivity, very few were offering web-based
information services to their users. The study however, identifies four barriers to the effective provision of
electronic resources in those libraries, namely: lack of strategic planning: lack of adequate or reliable funding;
lack of use of Internet to provide information services to users and a lack of consistent training for users in new
ICT services.