client satisfaction is our best advertising. it generates our repeat business, which is important for client retention.
procedure
1.make it your aim to please
2.listen to your client and conduct yourself appropriately following salon guidelines.
3.deal with dissatisfaction directly and solicit support from the manager/owner directly if needed
client retention policy
repeat clients are the true result from all our efforts as a salon team. profit is derived from repeat clients, not one time clients. you must be conscious of your client's need at all times
procedure
make sure that you write down all the important information and chemical formulas on the clients record card.