Dear Mr Kanthavanich,
AXA Travel Insurance are the Emergency Assistance Company working on behalf of your travel insurance. It is our aim to assist you quickly and efficiently in order to provide you with reassurance and peace of mind. Our Medical Team will monitor your progress directly with your treating doctors or via Medical Reports submitted to us by the hospital you are in.
Our Operations Team will work in line with the instructions from our Medical Team and are able to make all necessary arrangements for the effective management of your case including, if necessary, the arrangement of your safe return home.
To avoid any unnecessary delays in managing and confirming coverage of your case we require you to complete and sign the two attached Release of Information forms (ROI) and return it to us as indicated above. If the form is completed by anyone other than the patient, please confirm your relationship to the patient.
The ROI is required because:
A) Due to Data Protection restrictions your treating Drs may request you to sign the attached ROI before providing us with any medical reports or before speaking with our Medical Team.