In Chapter 10, we will drill down and consider techniques that can be used for task
analysis, and consider what’s involved in defining the knowledge that workers require to
perform tasks. We will also discuss the role of business rules in process analysis.
In Chapter 11, we will describe the role that managers play in the day-to-day success
of business processes and consider what’s involved in analyzing and improving the
managerial activities associated with problem processes. We’ll also consider the use of
business rules in a little more detail.
In Chapter 12, we will describe the incremental approach and Lean and Six Sigma
practitioners apply to the improvement of business processes.
In Chapter 13, we will step through the activities defined by the BPTrends Process
Redesign Methodology that synthesizes many different techniques, while also emphasizing
the importance of process management, information gathering, communication,
and change management for any successful project.