Abstract— One of the latest hypes in IT is the well-known Cloud
Computing paradigm. This paradigm that showed up in recent years
is a paradigm for the dynamic usage of computational power,
memory and other computational resources. With respect to hypes,
the author strongly believes that the Cloud Computing paradigm has
the potential to survive the hype and to become a usual technology
used for the provision of IT based services. Therefore, it will be
necessary to deploy Cloud Computing based infrastructures in a
professional, stable and reliable way. This would lead to the idea that
the Cloud Computing paradigm needs to be concerned with respect
to IT Service Management, since cloud based infrastructures have to
be managed differently in comparison to a usual infrastructure. This
paper discusses, based on the IT Infrastructure Library (ITIL), as the
de-facto standard for IT Service Management, whether this de-facto
standard might also be able to manage Cloud Computing based
infrastructures, how the according processes might change and
whether ITIL supports a division of labor between the customer and
the service provider of a Cloud Computing based infrastructure.