Issues with customer consultation include;
• Insufficient customer contact policy;
Insufficient information regarding consumer rights and responsibilities
• Insufficient detail in consultation procedures to ensure inexperienced sales staff:
analyse up-to-date needs of customers and match them appropriately to up-to-date products and services
refer to toher documentation such as related policies nad procedures
use list of strategic partners appropriately
explain family-frendly policy
present small children with toy car.