Terminology Meaning Equivalent Partner Terminology
1. Implementation Building the solution including coding, testing, system testing etc before handing over to UAT Development
2. Deployment Moving the software/hardware components into an environment Implementation
3. QA An environment identical to production whether the changes are deployed and tested before been deployed in production n/a
4. Task A IT request for application enhancement. It can also be for a request for time for workshops etc Application Enhancement
5. Solution Application or a suite of application Application
6. Express Task An urgent task (not an incident) which has to be delivered at the earliest irrespective of the commitment plan n/a
7. Commitment Plan A plan containing all the tasks and fixes that are committed for a release n/a
8. Solution Manager A role in RSA IT who is responsible for the overall management of a solution (application) Application Manager
9. Super User A role in business who will be first point of contact for users for queries, issues Super user
10. TMS Task Management System (TMS) is a notes based system used by Business and IT to raise and track tasks n/a