Abstract
Purpose – The purpose of this paper is to present a model of inter-cultural communication that
enumerates and structures latent factors affecting such communication and elaborates on the process
of self-reflection as a guiding mechanism of successful communication.
Design/methodology/approach – The five factors and various moderators that are introduced in
the model are discussed by making references to existing psychology, sociology and education
literature and its integration with everyday examples. Following this, overview is an argumentative
discourse on self reflection and its role in inter-cultural communication.
Findings – The paper argues that inter-cultural communication competence can only be attained
when self-reflective processes increase a person’s awareness of her own culture, personality, identity
in that particular situation and various other factors. Further exposes how these factors surface in
everyday situations.
Research limitations/implications – The model is at this stage purely conceptual and lacks
concrete operationalisation. The factors do not necessarily present an exhaustive list.
Practical implications – By identifying relevant factors and promoting the strategic employment
of self-reflective processes, the approach can alert individuals to become more aware and thus more
successful in their inter-cultural communication. The conceptual nature of the paper can also guide
future empirical research aimed at facilitating inter-cultural communication.
Originality/value – This paper provides an introductory, meaningfully structured overview of
issues that impact on inter-cultural communication. It ties established concepts together in a novel way
that can guide individual growth in the domain.
Keywords Interpersonal communications, Social interaction, Social networks, Cross-cultural studies,
Reflective listening
Paper type Conceptual paper