2.Most teenagers who phone are high school students with problems. We have to have a sense of humour because teenagers sometimes think we’ll do their homework for them; says Jana, But that’s not what the hotline is for. People think teenagers’ lives are fun but they often worry about school , problems with parents or even trouble with the police. Teenagers today complain that their parents don’t give them enough freedom. But the biggest problem is school . They worry about teachers, marks and exams, and there is a lot of exam pressure. Also, many kids are unhappy about their appearance. We listen and try to help’