The most valuable role of technology in KM is broadening the reach and enhancing the speed of knowledge transference. Technology plays three key roles in KM domain. Firstly, it facilitates communication among the experts and knowledge users in the organization. Secondly, it providesthe infrastructure for storing codified and explicated knowledge. Lastly, it assists with mapping dispersed bits and pieces of tacit and explicit knowledge toestablish and maintain intricate interdependencies among them [Tiwana 03]. Due to the fast growth of the information technologies during recent years, KMS became the major tool to manage knowledge in the organizations. However, the critical aspect of building a KMS is determining the best combination of available tools and integrating them into a coherent architecture. Considering the overview of available technologies, and the activities they support,
can be very useful in the KM implementation processes. From our literature review,
many different technologies are proposed to support knowledge management
activities for different purposes. Table II.5 shows a list of the information
technologies which are generally used to support the KM processes.