This paper is in support of the fact that TQM dimensions bring some repercussions on a
company’s performance. The relationship between the elements of leadership, best practices,
productivity, customer, employee and community focus and company performances is
significantly proven. This study employs the resource-based view and TQM related excellence
model criteria that are used as a theoretical framework. An instrument consisting of 26 items,
developed to measure the capability to focus on the group, has been found to be reliable. Using
exploratory factor analysis, it is found that the items clearly fall into six factors. Another factor
Total Quality Management & Sustainable Company 44 Performances
analysis on the perceptual measure, which consists of 5 items of company performance, has
resulted in only one factor. The multiple regression analysis is also utilized to test the
relationship between the dependent factor, company performance and the independent factors,
the TQM dimensions. The percentage of variance explained by the three factors is 71 percent.
Community focus, community and employee focus significantly influence company
performance with beta co-efficients of 0.46, 0.36, and 0.29 respectively. Other dimensions also
have significant positive impacts. The relationship is moderated by the company size, with
large companies observed to have a higher capability in three dimensions.
This paper is in support of the fact that TQM dimensions bring some repercussions on a
company’s performance. The relationship between the elements of leadership, best practices,
productivity, customer, employee and community focus and company performances is
significantly proven. This study employs the resource-based view and TQM related excellence
model criteria that are used as a theoretical framework. An instrument consisting of 26 items,
developed to measure the capability to focus on the group, has been found to be reliable. Using
exploratory factor analysis, it is found that the items clearly fall into six factors. Another factor
Total Quality Management & Sustainable Company 44 Performances
analysis on the perceptual measure, which consists of 5 items of company performance, has
resulted in only one factor. The multiple regression analysis is also utilized to test the
relationship between the dependent factor, company performance and the independent factors,
the TQM dimensions. The percentage of variance explained by the three factors is 71 percent.
Community focus, community and employee focus significantly influence company
performance with beta co-efficients of 0.46, 0.36, and 0.29 respectively. Other dimensions also
have significant positive impacts. The relationship is moderated by the company size, with
large companies observed to have a higher capability in three dimensions.
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