In the technical risk category, we included factors
associated with adoption of information technology,
network, and data center operations, quality in data
and application, availability of technical skills.
Despite their ability to provide an integrated
application platform, thereby eliminating many
unnecessary data entry steps and awkward interfaces,
surprisingly, ERP systems were perceived to increase
technology risk. The biggest increases were noticed
in maintenance and personnel issues.
However, the ERP system also perceived to provide
better tools to assess and manage technology related
risks. For all risk factors, more respondents felt that
ERP systems improved their risk management ability
than those that did not.