The communication of laboratory results was
problematic in two ways. Firstly, it was initially unclear who was responsible and entitled to receive laboratory results, so that conflicting information circulated, which resulted in an unnecessary burden on laboratory staff to respond to repeat queries. In the future, a medically qualified individual should be identified from the
beginning to act as single contact person for the
communication between laboratory and hospital. Secondly, oral communication by telephone in a setting where many family names are similar or identical and where many team members do not share the same mother tongue lead to several misunderstandings. This problem can be solved by using written communication by email,
transmitted via telephone landlines, mobile phone networks, satellite connection or high frequency radio