According to the recession Phuket's economy in this low season, the total number of Air-Asia reservations at the counter service has been decreasing. Not only the economy down, but there are also another factors that affect to our business as well; first, there is great deal promotions such as 590 Baht for the customers who reserve the ticket online. Second, another airline companies have so many great deals for their passengers as well. Therefore, the number of customers has been instantly reducing.
In my personal opinion, you had better have a new special marketing plan for booking tickets at the counter service. For example, the airline will provide a free meal for the customers who reserve the ticket from the counter service or special discount 100 Baht off if the company wants to increase the total sale at the counter service in this horriblely low season here. Best regard...