there are a number of studies about the evaluation quality of digital service factors mainly on the patron's satisfaction and expectation. the delaying on standard and procedures may misuse occur of inforrmation teachnology(IT) in the organization. therefor, this study highlights the sufficient variables for the relationship between service quality and digital library will be third-party sourced services providers of IT service no longer afford to focus only on technology and thier internal organization. they also have to consider the quality of the services that they provide and focus on the relationship with customer (fassnaacht, & koese, 2006). to develop a strong third-party sourced services and offer digital library with accesible and quality of services. third-party must first understand the factors that influence digital library implementation of this innovation. among the factors that have been proposed in this paper that need to be considers