Reverse logistics activities refer to all recovery actions in
which a company obtains economic benefit directly or
indirectly. It is a complex process that is different and more
expensive than forward distribution of a new product
(Fleischmann et al, 1997). The process varies depending on
the reason for the return (Rogers and Tibben-Lembke,
1999). In addition to benefit, the actions involve important
costs (Rogers and Tibben-Lembke, 1999). The costs could
change during the process of product returns because of
several reasons. Returns may either require activities that
are not necessarily the same when the product is new, or
reverse logistic activities need to be changed during the
return process. Reverse logistic activities embrace collection
and order of return material, transportation and
distribution, remanufacturing and product processing, and
storage