The lady did seem to have spoken any English, but what's worse that she pretended she does. We told her we need an early check out next morning, since we had an early flight and we still wanted to go to the Tiger Cave Temple. Of course when we tried to check out the reception was closed and after half an hour running around I called their number and the lady who answered was rude and arguing on the phone with me, not only wasted my time but also was really rude to me.