Please see the attached for the moldy shoe natural. We have two cartons with this problem and need to be replaced. Kindly advise what happened.
Thank you for your email. And we would like to say sorry and apologize for our mistake.
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We are having a meeting to seek the way to end this problem. We will inform you one more time soon about our action on this.
We realise the need to compensate for the product to you for the next order.
We apologize about incident again. And we will be more be careful in the future shipment.