Franchised operators[edit]
The majority of National Express services are contracted on long-term agreements to local coach companies, known as Partner Operators. As part of the contract, operators are required to use coaches in full National Express livery. On occasion, an operator will use its own branded vehicle due to lack of availability, but will be penalized financially for doing so. A wider list of additional operators are also available to 'bid' for occasional work on the network - usually providing a one-off duplicate service to meet demand. Whilst still having to meet strict criteria, these coaches are usually not in National Express livery.
National Express does operate some services itself, primarily services between Gatwick, Heathrow and Luton airports, and Victoria Coach Station, London Liverpool Street and Woking.
Franchised operators[edit]
The majority of National Express services are contracted on long-term agreements to local coach companies, known as Partner Operators. As part of the contract, operators are required to use coaches in full National Express livery. On occasion, an operator will use its own branded vehicle due to lack of availability, but will be penalized financially for doing so. A wider list of additional operators are also available to 'bid' for occasional work on the network - usually providing a one-off duplicate service to meet demand. Whilst still having to meet strict criteria, these coaches are usually not in National Express livery.
National Express does operate some services itself, primarily services between Gatwick, Heathrow and Luton airports, and Victoria Coach Station, London Liverpool Street and Woking.
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