Dear All
I would like to inform you about the detail in meeting discuss SCB ATM contract in Attachment 5 in part of Operation process.
Clause 3. Delivery and Collection of Valuables
When the Bank provides the cash replenishment order under Clause 5, the Bank shall notify and prepare cash ready for delivery to the Company at the place designated in the Bangkok area within 01.00 a.m. for the ATM assigned to the Company for operation not more than 300 machines. If more than 300 machines, the delivery time of cash shall be rescheduled. The Company shall arrange the Company’s Relevant Consignee to conduct the process. When the Company’s Relevant Consignee arrives at the place designated by the Bank in the Bangkok area to contact for collection of money, the Company’s Relevant Consignee shall present identification card to the Customer’s Relevant Consignor. The Customer’s Relevant Consignor shall verify name and picture by comparing with the specimen of signatures booklet to ensure the accuracy of authority. The Company’s Relevant Consignee shall present list of the amount of money to the Customer’s Relevant Consignor for collection of money in the amount as notified by the Bank together with handling seal and DT form which has been completely recorded details and number of seal to the Customer’s Relevant Consignor for reexamination.
Clause 5 ATM Cash Replenishment
For change of the cash cassette and for every emergency order as stated above, the Bank shall prepare cash reserve at the Company sufficient to service as the Bank so desires. If the cash reserve is not sufficient for servicing during the mutually designated period, the Bank shall determine penalty in accordance with the compensated over time used.
Every time of the cassette changing, replenishment, fixing of ATM, maintenance of ATM, checking ATM conditions and ATM is opened, every time after the money testing where ATM shall display the value of cassette on the screen, the value of cassette shall be verified every time. If the value is not consistent with banknotes contained in ATM, the Company shall investigate the cause or contact the Bank to allow technician to fix it. If the value of the cassette is not consistent with the banknotes contained therein and ATM is servicing, but the machine fails to deliver correct banknotes consistent with the cassette value since the Company’s officer fails to verify the consistency of the cassette value on the screen with the banknotes contained therein and/or the verification made by the Company’s officer for the cassette value on the screen with the actual banknotes contained in the cassette is not accurate, the Company shall compensate that amount which the damages incurred to the Bank within 15 days from the date being notified by the Bank. The Bank shall follow up the excess money received by customer for return to the Company as much as possible. The following up shall be conducted for 3 months from the date of such mistake together with the relevant documents sent to the Company. The Company may submit a letter asking for development of the case. In case where the Company can present evidence to the Bank that at the time of changing the cassette, it has correctly verified the cassette value, the Company shall not compensate the Bank for any amount.
Clause 6 ATM First Line Maintenance
(a) Collecting ATM card and other documents sent to the Bank and cards seized by ATM then deliver to the Bank under the details of practice relating to seized card;
Clause 7 Maintenance with Technician Service and/or Preventive Maintenance (PM) Service
(d) Collecting ATM card and other documents sent to the Bank and cards seized by ATM then deliver to the Bank under the details of practice relating to seized card, except in case of the Bank’s emergency order for service is Refill or Cash Run Out. Brinks shall not proceed about card seized.
Clause 13 Condition of Work Performance
13.4 The Bank will prepare the serviceable cassette for the quantity at 2 (two) times of the actual number of cassette of ATM machine together with 5 sets of key of the said cassette to the Company. In case of any damage of cassette occurred, the Company shall inform the Bank for its acknowledgement and the Bank will send technician to repair such cassette to make it be in a good condition. In the said case, the Bank agrees to deliver spare cassette to the Company in the same proportion. However, in case of any broken, defect or damaged caused by intention or negligence of the Company’s employee, the Company at its own expense shall repair or replace the damaged cassette with the new one in case such damage cannot be repaired.
2. Sequence of the ATM Cash Replenishment (by 3 officers of the Company)
A) In case where there is cash found left in ATM, such cash shall be put in the TE bag and the details thereof shall be recorded on the bag and in the receipt of the delivery and receipt of property, then TE bag shall be brought back to the delivery and receipt room of the Company in order to be forwarded to the ATM Cash Counting Department thereafter.