Methodology
The primary objective of this research was to measure internal marketing implementation
in five-star hotels and to identify the relationship between internal marketing imple-mentation and other organizational factors, such as age, years of experience and
satisfaction level. A questionnaire scale was developed in order to address these aims. The
first step in the scale development procedure was to create a pool of items designed to
156 A. Tag-Eldeen and O.A. El-Said
assess the dimensions of the internal marketing implementation outlined earlier in the
literature review. First, 42-item instrument designed by Lings and Greenley (2005) to
measure internal marketing orientation was examined. Second, an extensive review of the
literature was conducted. A 42-item instrument was then used to develop an instrument for
measuring the implementation of internal marketing as perceived by frontline hotel
employees (Lings & Greenley, 2005).