• Perform installation, configuration and tuning system products both hardware & software products
• Provide both remote and on-site services
• Identify and solve the technical problems
• Prepare the scope of works for the proposed services
• Prepare the documents about project (e.g. project plan, user acceptance test, system document)
• Act as technical lead for project implementation by managing and coordinating services delivered by external partners
• Work with the technical consultants to do the demonstration or "Proof Of Concept"
• Rotate to work as technical consultants sometimes