As shown in Table 2, the values of overall satisfaction gap are ranked from 1st to
13th, the percentages of experiencing problems are ranked from 1st to 11th, and the values
of impact score are ranked from 1st to 15th. The targets or critical attributes consist
of comfort, driver behaviors, availability of seats, and convenience (rank 1st to 4 respectively).
As shown in Table 2, the values of overall satisfaction gap are ranked from 1st to
13th, the percentages of experiencing problems are ranked from 1st to 11th, and the values
of impact score are ranked from 1st to 15th. The targets or critical attributes consist
of comfort, driver behaviors, availability of seats, and convenience (rank 1st to 4 respectively).
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