We’re writing to you about reservation 833413932 for Jayraj Thanapalu, check-in date 2015-11-12.
The guest advised that you have charged them for the 3 rooms already. You told the guest that Booking.com will refund the guest. Please note that you need to refund the guest as you have charged them and Booking.com does not take payments from the guests.
We kindly ask you to provide us also with a proof of the refund for the third room as to send it to the guest.
We are trying to reach you by phone but your phone number gets busy signal all the time. Please make sure you provide us wit a valid phone number.