Being Prompt
Being prompt doesn't mean rushing or hovering, but it does mean taking care of customers' needs in an appropriate time frame. Having to wait 10 or even five minutes for drink refills, butter, sauce or the check can quickly make a good dining experience turn sour. Customers can feel awkward when wondering if they should remind their servers about the request. They may even eat food without the proper condiments or a beverage -- something no restaurant owner wants. Restaurant owners can encourage their employees to offer prompt service by asking them to keep lists of customer needs or to care for one customer before moving on to the next.