Dear tee_rak_ja,
Thanks you very much for your purchase at our store.I'm writing to ask if you have received the item from us.
If you haven't received the item, or you have but are not satisfied with it, please feel free to contact me.
Please kindly don't leave us low ratings, or open cases against us, because negative feedbacks and opened cases will hurt the accounts very badly regardless of whether the problem (if any) is solved or not.
Thanks again for your time to read our email. Your satisfaction is our top priority, so don't hestitate to send us a eBay message if there is anything I can help. Have a nice day.
Best regards,