Pls advise why the actual shipping schedule did not inform customer in advance, if the logistic can do it promptly, please Do it at our side, don't let customer to ask or chase us. It was not a good practice.
How about the original shipping documents? Have original health certificate received, when? Any difficulty? Pls. Remind that the health certificate had to draft to customer before we submit due to new gulag ions applied, hv u checked with customer? otherwise we have to back and forward on sending original health certificate and renew one, it was waste time and costs. Please check and advise by return.