, you can be specific in what you want. Depending on circumstances, you will usually request one or more of the following:-
1. Free replacement of the defective part(s), or the whole item or shipment.
2. Refund--for all or part of the purchase price.
3. Credit to your account.
4. Reduction in the price.
5. A new shipment with the correct item(s) ordered.
6. Cancellation of an order or part of an order.
7. Request for urgent delivery.
8. Request for a correction of an invoice or statement.