such informal research has its limitations,however. for one thing, informal assessments often are made by program managers , who are never disinterested and seldom im partial. For another their personal observations are often imprecise and arbitrary, sometimes downright fickle. Granted, the anecdotes on which this feedback is base can provide much in sight into the success or failure of a program, but because informal research and gut feelings don't involve representative samples and standard measures they can't confirm the effectiveness of public relation activity.
another problem with judgmental assessment is that it often give undue emphasis to apparent creaticity and to the expenditure of energy and resources. Throughout this entire planning process you have put in a great deal of effort and energy. In doing so you have articulated a strategy and produced a ranfe of tactica. These, of course, are important, but they are not what you should be measuring. Rather, the evaluation phase should focus on your objectives at each of their three levels : a wareness, acceptance and action. Just like objectives, evaluational research should deal with the impact your program has mad on your various public