Tasks of the certification body and the client
1.1 Tasks of the certification body
The certification body undertakes to treat all the information regarding the client's company to which it has been granted access confidentially in accordance with the agreed confidentiality rules. Provision of documents for accreditation bodies within the framework of monitoring of the certification body, and also detailed reporting and rendering of information to the arbitration body in cases of conflict are excluded from this obligation.
The certification body implements certification and surveillance according to the rules of TÜV NORD CERT. The requirements of the standard or quality standard referred to in the offer, and those of the national legislation on which the accreditation / designation of the certification body / notified body is based form the basis of the certificate.
The certification body informs holders of certificates of changes in the certification procedure which affect holders of certificates directly.
The certification body keeps and publishes a list of the certified companies, also stating the scope of the certification.
Complaints of third parties regarding management systems of customers who have been certified by a certification body of TÜV NORD CERT are recorded in writing, checked and then dealt with.
The certification body records complaints and objections of the client with regard to the certification procedure in writing, checks the facts of the case and investigates the complaints / objections. If no agreement is reached between the client and the certification body, the complaints / objection procedure published on the Internet of TÜV NORD CERT (www.tuev-nord-cert.de) is used.